Case Studies

We present cases by industry using a consistent structure: background → challenges → solution → results. Data is verifiable, and third-party official cases are cited with sources.

Note: the following results data comes from de-identified official cases and is for capability reference only; confirm the authorized scope before quoting large passages of results data externally.

A Port Group · Legal & Contract Review

Industry: Port logistics | Product: Fawu AI Contract Review

Background

A large port group with a high volume and wide variety of business contracts and a heavy legal review workload.

Challenges

Long contract review cycles; manual clause-by-clause review is limited in efficiency; risky clauses are identified based on experience and are easily missed.

Solution

Introduced Fawu AI Contract Review for risk-tiered highlighting, counterparty credit verification and regulation traceability, making review conclusions verifiable.

Results

Contract review time cut from an average of 5 days to 0.5 days
Legal team efficiency up 70%
300+ risky clauses flagged

Source: de-identified official case

Grassroots Governance · AI Community Grid Officer

Industry: Government & grassroots governance | Product: AI Community Grid Officer

Background

Communities and subdistricts provide a large volume of consultation and case-handling services to residents, involving many departments and service items.

Challenges

High consultation volume and scattered service items; catching and routing resident requests needs improvement.

Solution

Deployed the AI Community Grid Officer to provide Q&A, request collection, intelligent case routing, public-opinion monitoring and policy outreach.

Results

“Xiao Xi” in Xiyong Subdistrict, Chongqing: 11 categories with 400+ information points
“AI Xiao Fang” in Shifang, Sichuan: 1,997 residents, 2,000+ service items and 29 departments
2,853 consultations and 1,626 incidents handled in total

Source: de-identified official case

An International Robotic Arm Manufacturer · After-Sales O&M

Industry: Industrial manufacturing | Product: AI After-Sales O&M

Background

An international robotic arm equipment manufacturer whose after-sales inquiries and fault handling rely on expert experience.

Challenges

Fault diagnosis takes considerable time; routine inquiries consume a large share of tickets; expert experience is hard to reuse at scale.

Solution

Deployed the AI After-Sales O&M agent, supporting multimodal image-based fault recognition and procedure-based plans, capturing expert experience in structured form.

Results

Time to diagnose a single fault cut by 40%
Routine inquiry tickets reduced by 45%

Source: de-identified official case

An Enterprise · Knowledge and Service Efficiency

Industry: General enterprise | Product: Enterprise Knowledge Agent

Background

Corporate policies, product materials and service FAQs were scattered; employee and customer inquiries relied on manual responses.

Challenges

Low knowledge retrieval efficiency; repeated inquiries consumed significant customer service and HR effort.

Solution

Built AI customer service and AI HR on an enterprise knowledge foundation, connected to existing channels for instant answers with source citations.

Results

An enterprise's AI customer service improved human efficiency by 90%
An enterprise's AI HR improved HR efficiency by 70%

Source: de-identified official case

Intelligent Systems Integration · Representative Cases

Industry: Government & campus | Business: systems integration and implementation

For government, enterprise, campus and building projects, we deliver building and campus intelligence, security monitoring, structured cabling, systems integration and O&M engineering services.

Representative cases and project materials are being added progressively.

Case Information Available

Project type and scale
Scope of implementation and system composition
Project management and delivery process
O&M services after delivery

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